Help Center

Once your order has been placed, and processed, you will receive an email stating that your order has been dispatched. This will contain your order ID number, the shipping method you have selected, and the items you have ordered. Please be aware that your order is subject to the shipping times that you've selected.

If you are unsure of the method of shipping you have selected for your order, you can view this on your order conformation email which was sent to you right after your order was placed. 

We dispatch orders on the same working day. Please allow for 1 working day for your order to be dispatched during busy periods - Excluding public holidays (Victoria, Australia).

Deliveries can be made anytime between 8am to 7pm, however our couriers do their best to deliver your parcels during a time that fits around your lifestyle. Due to Covid-19 Australia Post has advised that unless specified otherwise deliveries will be made ATL (Authority to leave) meaning your delivery will be left in a safe place. If there is none, a card will be left which collection can be made at your nearest Australia Post Office.

The cost of shipping will be calculated at checkout once the shipping option and destination have been chosen. We offer the bellow delivery options: 

If you select a tracked method of shipping, once your item is despatched, you will receive an email with all your tracking information and the steps to track your order.

Domestic Standard - Australia 

2-4 business days $5.00 [FREE on all orders over $99]

Domestic Express - Australia 

1-2 business days $10.00 [FREE on orders over $149]

New Zealand Standard 

4-6 business days $10.00 [FREE on all orders over $99]

USA & Canada Standard Tracked

6-10 business days $15.00

Europe & UK

7-14 business days $15.00

Asia

5-12 business days $15.00

Please Note ( That all shipping methods listed above are estimates based on the information given by the postage providers) *Australia Post

We know that you might not be home to sign or collect your parcel and a signature may not always be required for delivery. If this is the case, the couriers may leave your parcel in a safe and secure mailbox or they will simply leave a calling card. The calling card will include details of your package, which will inform you that your parcel has been returned back to your local depot, upon which you will then be able to contact them to arrange collection or to reschedule a new delivery date.

We deliver to multiple countries Worldwide, including USA, Canada, New Zealand, Asia and certain counties around Europe.

Shipping cost will be calculated at checkout once the shipping method and destination has been chosen.

Kynd Society cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. Unfortunately Kynd Society cannot inform you what the cost will be as customs policies and charges can vary from country to country. 

If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Kynd Society. In the event that this happens, you will be refunded for your order once it is received back to our facility, excluding the cost you paid for shipping as this aspect of your order was fulfilled.

We aim to get your orders out as quickly as possible, so once your order has been placed,  our customer support team will do it's best to make any changes to your billing/delivery address or item(s) in your order.

You can contact us via hello@kyndsociety.com or slide into our DM @kynd.society on Instagram

Kynd Society offers a super easy no hassle returns policy

If you're not 100% happy with any of the products you’ve received, we have an incredibly easy and accommodating process back by our 100% satisfaction guarantee!  

Easy Returns

Please note: Customers are responsible for all shipping costs on returned goods - except in the case of faulty goods or incorrect supply.

FOR ITEMS PURCHASED AT FULL PRICEWe will happily exchange, issue store credit or refund all full price items within 30 days from the purchase date.

FOR ITEMS PURCHASED ON SALEFor items purchased on Sale (Including temporary markdowns, flash sales and use of promotional codes) we will happily issue an exchange or store credit within 30 days from the purchase date.This policy is conditional so please take the time to note that returned garments must be returned in original sale condition (the garment must not have been worn, washed or altered). Swing tags must also be attached to be eligible for return.1. Contact Customer Kyndness team via our email hello@kyndsociety.com

2. We'll provide you with our return address to mail your order back out to us.

3. Simply drop your order in it's original packaging with swing tags attached to your nearest Australia Post Office with the attached Return label firmly affixed and visible onto the packaging.

4. Once we have received you item in it's original packaging we'll inspect and refund or exchange your order (You will receive a notification from us once this has been cleared) Please allow 3 business days for this to reflect on your payment method.

Important stuff 

If your requested exchange item is out of stock you will issued with a full refund for the item. If the item is a sale item you will be issued a store credit.

Please inspect your item upon delivery, we can only accept items which have not been washed, worn or removed from their original packaging. Your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear.

In the event that you receive a faulty or incorrect item, please contact us immediately. Please do not return any such item before getting in touch with our Customer Kyndness team via our email hello@kyndsociety.com or via our contact page. 

RETURNING YOUR ITEM(S) 

1. Please contact us via email at hello@kyndsociety.com quoting your order number and reason for return. 

2. Currently the customer will be responsible for the cost of the returned items unless the product is faulty or incorrect.

3. Prepare your parcel and pop your returns form inside. 

4. Ship the item back to us by dropping it off at an Australian Post Office 

Send returns to the following address:

11/17 Culverlands Street, Heidelberg West VIC 3081

5. Please keep your tracking number/receipt. The returns process can take up to 2 working days, you will be notified by email once your returns have been processed.

We accept payment for your order from the following cards: Visa, Visa Debit, MasterCard and American Express.

We also accept payment through Afterpay, Klarna, PayPal, Gift Cards and supplied Coupon Credit codes.

We use STRIPE as a 3^rd party payment gateway. 

You can be assured that our third party payment gateway providers, Stripe are completely safe and trusted in handling and processing all your payments with our store! We use a industry-standard encryption systems for potentially sensitive information, such as your name, address and any other critically sensitive information you provide us with like your credit / debit card details. Information passed between your computer or electronic device and our website cannot be read in the event of someone else intercepting it.

When you reach the final billing page and submit your order, your payment will be accepted as soon as you hit the 'Pay' button at the checkout.

Please contact us - We will get back to you as soon as possible. :) 

-hello@kyndsociety.com

-Facebook or Instagram

-Look for the chat icon on our website (Blue icon on the bottom right hand corner of the screen) We're online from 8am-6pm Monday- Friday